Booking your holidays in Mermaid Luxury Villas in Mykonos
In order to confirm your booking a deposit of 50% is required, dependent upon the property being booked. This payment is non-refundable. The balance payment for your holiday should be paid at least 8 weeks prior to your departure.
 
Family –Children
Children are more than welcome at our villas and can be easily accommodated but with care. Swimming pools, balconies, etc could be hazardous and children should be accompanied by adults who will be responsible for them at all times.
 
Child seats
Child and baby seats can be provided if booked at least 2 weeks prior to your departure. Please remember to specify the age of the child. In our villas we provide a child and toddler-friendly environment with removable stair gates, high chairs, European-standard cots and extra child-size folding beds, all of which are available free of charge.
Local car hire staffs are not authorized to install the child seats and as style and installation may differ to those in your country, you may prefer to bring your own child seat for your own peace of mind.
 
Car Hire
You may wish to arrange your car hire through our partners. A wide variety of hire cars can be arranged for collection and return to the airport or port. It is also possible to arrange private taxi transfers and have your hire car(s) delivered to your villa. Please note that there is a minimum age for drivers although there is no maximum age limit.
 
Extra services & special occasions
If you have any special requests please ask us and we will try our best to help. For example, we can arrange cakes and flowers for special occasions or organize a catered party at your villa. We can usually arrange for a chef to cook or prepare a dinner party for you - please ask for a quote and sample menus when you make your booking.
 
Air-conditioning and heating
We have indicated in the property descriptions which accommodation has air-conditioning which is included in the holiday price. Heating is available in our properties during the low season weeks, which is normally included in the holiday price.

Animals
As in all rural communities, indigenous animals are an essential part of the way of life. Care should be taken to minimize the presence of insects and animals in your accommodation. Keep surfaces clean, dispose of refuse regularly and ensure that food is not left uncovered. Cats and dogs are often resident where an owner or manager lives on the property. If you are allergic to cats and/or dogs please ensure that you check the suitability of your chosen accommodation with us prior to confirming your booking. Pets are not allowed almost in all our villas.

Beach/pool towels
We provide beach/pool towels in all our self-catering properties and these are normally laundered weekly.

Check-in and check-out
You will usually be able to occupy your villa or apartment after 2pm and you must vacate it on the day of departure by 10am

Cleaning
All villas are cleaned a minimum of twice a week including arrival day and some may be cleaned more often. Cleaning usually consists of a sweep, mop, bathroom and kitchen tidy up.

Health and safety
Our guests’ safety and wellbeing is of the highest importance to us. However, please note that our properties are private homes, it is not always possible to meet the same exacting standards as in your country. In your accommodation we will provide any necessary health and safety information. We ask you to familiarize yourself with this information and the property on arrival, particularly when travelling with children, and to raise any concerns with us.

Internet connection
All our private villas have Wi-Fi or internet access.

Linen and laundry
Bed and bathroom linen is provided and usually laundered twice weekly.

Security deposits
For our villas in Mykonos, we require you to lodge a security deposit against any breakages, damage, losses, extra cleaning or outstanding accounts, which you may have incurred during your stay and/or due to your negligence. This should be paid at the time of booking. Our properties are personal homes and repairs, replacements and extra cleaning can be very expensive, so we do ask you to take care in order to avoid incurring extra costs.

Swimming pools
Upon arrival at your accommodation, we kindly ask you to acquaint yourselves with the pool’s safety and hygiene rules. Very few pools have covers, fencing or life rings, so children must be supervised at all times. Some pools are ‘infinity pools,’ which have an exposed pool edge with an unprotected drop. This maximizes views and is an attractive feature of the pool. We recommend that children are supervised and that you do not sit, lean or walk on the unprotected edge.
Always swim within your ability. Water presents a risk of drowning and injuries can occur from hitting the surrounds, of from misuse of the equipment. Every swimming pool in our private villas is different, so make sure you observe the depth. It is safer to swim with a companion, keep an eye for others, particularly children and non-swimmers.
Pool dimensions are approximate only and, unless specified otherwise, pools are freshwater and unheated. Dates when pools are operational are subject to the prevailing weather conditions at the time of opening and closing and we cannot be held responsible if poor weather means the pool is opened later, or is closed earlier in the season.

Villa owners
Whilst the owners or staff of our properties may live on site and tend to the grounds, they are aware that you value your privacy, and will do their best not to intrude. We do ask you, however, to allow them reasonable access to the property so that they can maintain the grounds and keep them in good order.

Liability
The owners cannot accept, be responsible for or be liable in respect of loss, damage, changes or cancellations caused by major coups (i.e. strikes, floods, fire, closure of airports, terrorist attacks, political unrest, war or the threat of war, industrial disputes, technical difficulties, weather conditions) or any other events beyond our control.
During your stay we do not accept any liability whatsoever for death, personal injury, accidents, loss or damage to persons or personal effects, however caused.
We do not accept liability for any injury howsoever caused as a result of using the swimming pool. It is required that children are supervised by an adult at all times. We do not accept liability for any illness or injury resulting from overexertion of or precipitation of any medical condition. No responsibility will be accepted for loss or damage to the property or valuables of any guest left in the villas without surveillance.